Refund Policy
Effective Date: 10-03-2025

1. General Refund Policy
At Hommic.com, we strive to ensure customer satisfaction with our services and products. However, please note that we do not provide refunds for services or products already delivered. Refunds are only applicable under the following conditions:

• The service was not provided due to an error on our part.
• A duplicate payment was made due to a system error.

2. Subscription Refunds

• All subscription plans are billed on a recurring basis as per the chosen plan.
• If you wish to cancel a subscription, a 30-day prior written notice is required.
• Refunds are not issued for any unused portion of a subscription period.
• If a service includes a trial plan, details will be mentioned on the product page. If no trial is specified, that product or service does not have one.

3. Food Delivery Refunds

• Refunds for food orders will only be processed if:
  • The order was not delivered due to a failure on our end.
  • The order was significantly different from what was placed (subject to verification).
• Refunds will not be issued for incorrect addresses, late deliveries due to external factors, or dissatisfaction with taste preferences.

4. Packaging Materials Refunds

• Refunds are only applicable for defective or damaged packaging materials reported within 24 hours of delivery.
• Returns must be requested with clear photographic proof of damage.
• We do not provide refunds for customer mistakes such as incorrect orders or over-purchasing.

5. Software and POS System Refunds

• Software purchases and POS system plans are non-refundable once delivered or activated.
• In cases of technical issues, we provide troubleshooting support but do not guarantee refunds.
• If a technical failure occurs due to our system and cannot be resolved, store credit may be issued at our discretion.

6. How to Request a Refund
If you meet the criteria for a refund, you may contact us via email at hello@hommic.co.uk with the following details:

• Order or subscription ID
• Description of the issue
• Supporting evidence (if applicable)
• Your contact details

All refund requests will be reviewed and responded to within 7 business days.

7. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will take effect immediately upon posting on our website.

For any queries, please contact us at hello@hommic.co.uk.